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Frequently Asked Questions

Who can Use FBA Express?

FBA Express is perfect for Amazon FBA merchants of all kinds, large and small. We welcome all Amazon.com merchants both domestic and international.

 

How can FBA Express save me money?

FBA Express can eliminate unnecessary expenses such as rent for a warehouse/storage /office, packing material, employees, office utilities and gas. Not to mention the discounted FBA labeling and packing fees. This extra capital can be spent on marketing or purchasing inventory.

 

Can FBA Express save me time?

Absolutely! You don’t have to worry about ever handling or packing products again. The only thing you have to do is provide us with the products, labels and pack lists and we’ll do the rest. You’ll have more time to focus on other parts of your business and much need free time to enjoy life!

 

How do I need what plan is right for me?

When deciding on a plan, think about how frequently you are purchasing products and how much volume you are doing. Each plan is designed to save you money and time. You can always switch your plan at anytime.

 

Does FBA Express Have Insurance?

Absolutely! We carry general liability and fire insurance.

 

Does FBA Express ship anything to Amazon?

As long as it’s permitted by Amazon, we will ship it.

 

Does FBA Express accept products from overseas?

Of course!! As long as they are legal and not hazardous FBA Express will accept them. They merchant is responsible for all taxes, tariffs or any other expenses getting the products to our warehouse.

As part of our service we package inspection on all packages we receive. Any damaged items we will take a picture of and email over to you immediately. At that point, you should contact your supplier to work out a solution. We always suggest using Amazon preferred shipping vendor (UPS) for all shipments. This way, Amazon will cover any distributor damaged items that were shipped to their fulfillment centers.

 

How long will FBA Express keep my merchandise in their warehouse?

FBA Express is not a fulfillment center nor do we offer long-term storage on any merchandise. All products must be shipped out from our warehouse within 4 business days of receipt. Any merchandise that FBA Express does not receive Amazon labels and shipping instructions will be shipped to the owner at the owner’s expense. Our goal is to get your products in and get them back out ASAP.

 

What is an EIN?

An EIN is a number that is provided to you by the United States Internal Revenue Service. EIN stands for Employer Identification Number. You should have one if you’re operating a legitimate business in the United States.

  • Customs Will Require an EIN when you import $2500 or more into the US.
  • Amazon and eBay reports annual gross sales of $20,000 or more to the IRS

 

Can FBA Express provide an EIN to get my products released from customs?

Unfortunately, we can’t. If you are a US citizen operating a business in the US, click this link to obtain a free EIN. http://www.irs.gov/Businesses/Small-Businesses-&-Self-Employed/How-to-Apply-for-an-EIN

Foreign companies can apply for an EIN by calling 267-941-1099 (not a toll-free number) 6:00 a.m. to 11:00 p.m. (Eastern Time) Monday through Friday. The person making the call must be authorized to receive the information over the phone. Be sure to authorize anyone that does work for you with us here at FBA EXPRESS, as we never give out any information to unauthorized callers.

 

Who is responsible for returns?

The merchant is responsible for all returns. Removal orders must be shipped back to the merchant. FBA Express is not responsible for any merchandise received from a removal order. Merchandise received by FBA Express will be disposed off within 1 week of receipt. A merchant is responsible for coordinating and paying for returned products received by FBA Express. A service charge of $100 will be charged for returned merchandise regardless of quantity.

 

How can I cancel my account?

An account can be canceled at any time, and you will no longer be billed for service. Month-by-month memberships, no refunds are provided for the remainder of the billing month in which you choose to cancel. Yearly memberships can be cancelled but there is a cancellation fee of one month’s membership.

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